• Returns & Exchanges Summary

     

    We accept returns for both defective and non-defective products. We also accept exchanges.

     

    Product Condition & Return Window

     

    • Product Condition for Returns: Products must be New only (unopened in original packaging or never used).

    • Return Window: The customer has 2 days from the date of delivery to initiate a return for any reason, except for items covered by a manufacturer’s warranty where the return window may differ (see below).

     

    Method & Fees

     

    • Return Method: Returns must be processed In store.

    • Restocking Fees: There is No cost (no restocking fees) for returns.

    • Refund Processing Time: Once the returned item is received and inspected, the refund will be initiated within 5 business days.

     

    Detailed Refund Procedures

     

     

    1. Refunds for Damaged/Faulty Products Upon Delivery (Within 48 Hours)

     

    • Contact Us: Notify our Customer Support team at +254727793553 or info@outlineventures.ke within 48 hours of receiving the damaged or faulty product. Provide your order number and a clear description of the issue.

    • Return Authorization: Our team will guide you, which may include providing photographs or videos.

    • Return Shipping: We will arrange for the return shipping of the damaged or faulty product at no cost to you.

    • Refund Process: Upon verification, we will initiate the refund to the original payment method within the stated 5 business days.

     

    2. Refunds for Undelivered Products

     

    • If you have made a payment but have not received your product within 5 business days (excluding weekends and public holidays), notify our Customer Support team at 0727793553 or info@outlineventures.ke.

    • Investigation & Resolution: We will investigate and either expedite the delivery or offer a full refund, credited back to your original payment method.

     

    3. Returns for Faulty Products Within Warranty Period

     

    • Process: For products that become faulty after the initial 2-day return window but are still within the manufacturer’s warranty period, notify our Customer Support team with your order number and relevant documentation (warranty cards/invoices).

    • Assessment: Our team will assess the issue and provide instructions. You may need to contact the manufacturer directly.

    • Return Shipping: You may be responsible for the return shipping cost, depending on the manufacturer’s specific warranty policy.

    • Resolution: We will work with you to provide a replacement, repair, or refund as per the manufacturer’s warranty terms.

     

    Important Notes

     

    • Packaging: Please retain all original packaging and documentation for returns and refunds.

    • Refusal of Return: Outline Ventures reserves the right to refuse refunds or returns if the product is found to be in good working condition, has been misused, or the return window or warranty period has expired.